Client Relationship Manager - Office Angels : Job Details

Are you an excellent relationship builder who thrives on client relationship management? Do you enjoy new business development? If so, we have a fantastic opportunity to join a growing construction business based in Kent!

Job Title: Client Relationship Manager

Location: Dartford, hybrid office and remote based role with travel across London and the home counties

Contract Details: Full Time / Permanent

Salary: £75,000

Benefits: 25 days annual leave rising to 30 days with service, twice yearly bonus based on company performance, mobile phone and laptop provided, private medical healthcare and pension scheme

About Our Client: Our client are a leading maintenance business who are renowned for their exceptional and unique service. With a commitment to quality maintenance and project delivery, they are extremely proud of their customer service, innovation and technical know-how. With continuous growth and targeted sales growth of 15% year on year, this is an incredibly exciting time to join the business and help them with their continued ambitious growth plans.

Role Overview and Key Responsibilities:

• Exploring the market to find new customers and to win new maintenance contracts, aligned with the wider sales strategy
• Develop and implement strategic plans to secure new maintenance contracts
• Maintaining relationships with our existing clients and further developing the business opportunities with them
• Supporting of quality bid submissions when quoting or pitching for work
• Competitor analysis
• Maintain and strengthen relationships with existing clients to ensure ongoing satisfaction and loyalty
• Proactively identify and pursue additional business opportunities with current clients to expand service offerings and increase revenue
• Utilise various methods such as networking, cold calling, client meetings and attending industry events to build a strong pipeline of clients
• Provide detailed reports and updates to senior management on market conditions and the competitive landscape

Desirable (knowledge, skills, qualifications, experience):

• Must have a proven sales history of selling quality M&E maintenance both mobile and static
• Will have proven experience of working with managing agents, multisite landlords, commercial office / property, block management companies and private / higher education
• Must have excellent close and long-term relationships with key contacts and clients with a proven track record of maintaining those relationships
• Must have a proven record of contract retention
• Must have produced and executed sales plans and strategies
• Must have experience of CRM systems (experience of Salesforce would be an advantage)
• Be commercial and financially aware
• Excellent IT skills, including Microsoft Office suite, with the ability to produce presentations, proposals documents
• Be an excellent communicator with the ability to confidently deliver presentations when tendering for new business and building relationships
• Full, clean driving licence (UK)

If you are a highly motivated individual with a passion for supporting growing organisations, we would love to hear from you. Please apply today!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.