Client Service Coordinator - Juice Recruitment Ltd : Job Details

Are you passionate about delivering exceptional customer service? Would you love to work for a forward-thinking, international business that champions innovation and career growth?

Juice Recruitment is delighted to be supporting a market-leading business based in Northampton as they look to appoint a Client Service Coordinator to join their growing team.

This is a fantastic opportunity to be part of a global organisation known for being the best in their field. If you’re looking to join a collaborative, supportive environment where your contribution makes a real impact - and where career progression is genuinely on offer - this could be the ideal next step.

As a Client Service Coordinator, you’ll play a key role in delivering exceptional service to clients. You’ll manage a busy shared inbox, respond to enquiries and issues, and collaborate with internal teams to resolve queries efficiently and professionally.

• Monitor and manage the shared inbox, ensuring client emails are responded to promptly and effectively.

• Communicate with clients via phone and email, delivering a high level of service at all times.

• Work with internal departments to resolve queries, escalating issues where necessary.

• Maintain accurate records to support reporting and performance tracking.

• Contribute to SLA measurement and reporting for finance and resources.

• Proactively identify and suggest improvements to internal processes and the overall client experience.

• 1-2 years' experience in a customer service or client-facing role.

• Excellent written and verbal communication skills.

• Strong organisational abilities and a high attention to detail.

• Positive, proactive attitude with a genuine passion for customer service.

• Comfortable working in a fast-paced, team-oriented environment.

• Competitive salary.

• Quarterly performance-related bonus.

• Hybrid working model (2 days from home, 3 in the office) after probation.

• Brand-new office facilities.

• Subsidised healthcare and medical benefits.

• 25-30 days of annual leave, plus bank holidays and the option for 2 additional weeks of unpaid leave.

• Ongoing training and development opportunities.

• A fun, sociable and inclusive team environment.

If you're ready to join a thriving, innovative business where your development is valued and supported - apply today!