Client Service Delivery - Reed : Job Details

Location: Staines, Surrey

Salary: £28,000 per annum

Role Purpose: Deliver high-quality support and training to clients, develop user guides and training modules, ensure a positive onboarding experience, facilitate meetings, maintain processes, collaborate with colleague and identify product enhancements

Key Accountabilities:

• Deliver high-quality support and training to clients.
• Provide training on pre-defined content and assist clients with online registration forms.
• Develop and maintain comprehensive user guides for current and upcoming systems.
• Create and update training modules as needed.
• Conduct internal and client training sessions on both current and upcoming systems.
• Ensure a positive onboarding experience for new clients.
• Configure and customize systems for clients with attention to detail.
• Plan and facilitate internal and external meetings.
• Maintain robust processes and procedures.
• Collaborate with colleagues to meet client needs.
• Identify opportunities for product enhancements and developments.
• Act as an ambassador for the company.
• Perform any other duties required by the business.

Person Specifications:

Qualifications:

• Minimum education: 5 GCSEs (including English and Maths) or equivalent vocational qualification.

Experience:

• Experience in updating and creating onboarding material.
• 3+ years of customer service experience.

Professional and Personal Skills:

• Strong administrative skills.
• Excellent written and verbal communication skills.
• Ability to communicate cross-functionally at all levels.
• Highly organized with good planning skills.
• High level of attention to detail.
• Ability to work on own initiative and multitask under pressure.
• Problem-solving skills.
• Proficient in Word, Excel, PowerPoint, and Outlook.

• Competitive salary of £28,000 with the potential for an annual bonus of up to 5%.
• Monday to Friday position with a 35-hour working week (40 hours including one-hour lunch break).
• Hybrid working option with two days a week from home after passing probation.
• Free parking available.
• Generous holiday allowance of 25 days.
• Substantial pension contribution of 8% per month.
• Private healthcare coverage