Client Service Leader/Account Executive - Appcast Enterprise : Job Details

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

The Client Service Leader (CSL) is responsible for supporting the office MD by leading and managing a team of account executives to achieve renewal retention targets and drive revenue growth.  By leading and managing the team effectively, implementing strategic sales initiatives and fostering a culture of excellence, the CSL will contribute to the growth and profitability of the office, Region and ultimately the North division achieve its targets.

How you'll make an impact

• Strong renewal retention and support branch growth
• Implement and hold regular 1-2-1’s with AE’s focusing on client activities, regular client touchpoints, driving growth opportunities, PRISM’s, timelines etc and how the AE’s meet with and present to clients.
• Seek to guarantee client engagement is structured, organised and executed regularly.  Build momentum, maintaining constant focus and avoiding slumps all achieved in a safe and positive environment.
• Utilise Gallagher sales tools to track and report on success with the supply of data which is a critical part of the rhythm of the branch.  Strong advocate of the acturis new for existing recording to drive opportunities to be converted
• Through early goal setting and measurement of performance of AE’s renewal and growth numbers along with intervention to support colleagues who are struggling with aspects of their goals by coaching and leadership
• Strong, effective and timely activity on the vulnerable client register and reporting to ensure losses are limited by arranging for a team to support where needed

About You

• CII Accreditations preferred.
• Proven supervisory experience with the ability to lead and manage teams effectively.
• Strong operational service delivery management expertise, encompassing people, process, and technology.
• Demonstrated success in designing and implementing service strategies.
• Prior experience leading teams in an operational service delivery or shared services environment, ideally within a matrix structure.
• Exceptional communication skills, capable of engaging stakeholders at all levels.
• Eligibility to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status