Client Service Manager - Blue Square : Job Details

ARE YOU THE ONE?

As our Client Services Manager you will understand your clients and their needs, inside out. You’ll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio. You’ll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan. You’ll be the expert in spinning multiple plates and pushing the boundaries, always delivering exceptional results.

WHAT YOU’LL BE UP TO

CLIENT SERVICE

An ambassador for the business – you’ll be the connection between the business and our clients to provide excellent service and quality advice in each interaction

Provide regular updates to the client on all activity within your statement of work

Establish trust through asking the right questions and delivering on commitments

Inspire confidence in the client and provide a point of contact and escalation for every eventuality

COMMERCIAL EXCELLENCE

Track and monitor spend against allocated budget to ensure excellent financial management

Ensure all commercial activities meet budget and efficiency targets

Be an expert in understanding all key performance indicators related to your statement of work to drive success and share best practice

Monitor and present statistics around service level agreement performance, providing creative and innovative solutions where necessary