Client Services Administrator - i2i Recruitment Consultancy : Job Details

Customer Service:

• Able to develop solutions to ensure an exceptional service is provided at all times.
• Consistently and appropriately update service users on progress and status of tasks where appropriate
• Support the Compliance & Risk Team with the completion of client due diligence, conflict checking and the Anti Money Laundering processes
• Create new files and maintain and update existing files
• Deal with internal and external postal deliveries and arrange couriers services as necessary
• Working effectively on the system to log and record documents
• Undertake all file closing procedures including the processing of archiving and retrieval
• Complete searches at the request of senior management
• Photocopying, printing, scanning, binding, and filing tasks
• Supporting the Finance team by ensuring receipts, cheques and bills are correctly loaded onto the system

Group Specific Tasks:

• Depending on which group you are working in, there will be some additional tasks specific to that group which may include:
• Producing document packs to be used by the groups
• Producing court bundles
• Keeping client specific records updated where necessary
• Preparing files for costs assessments
• Undertaking basic Land Registry searches
• Checking Companies House for company registration numbers, addresses, director details etc
• Updating the group intranet pages

• A minimum of 6 months administration experience
• GCSEs graded A to C to include maths and English (or equivalent level of qualification)
• Solid customer service experience and good work ethic

• Excellent verbal and written communication
• Good communication skills
• Proactive Team Player
• Organised with excellent attention to detail
• Good interpersonal details with the ability to adapt style and approach

Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven’t received a response within 5 working days, please understand that your application has not been successful on this occasion.