Client Services Associate - Randstad Delivery (GBS) : Job Details

Client Services AssociateLocation: Kingswood, Surrey, UKSalary: £25,700 + Benefits + Bonus

Are you passionate about delivering exceptional customer service? I'm recruiting for a Client Services Associate role with a leading global investment firm, based in Kingswood, Surrey. This is an exciting opportunity for someone who enjoys building rapport with customers and is eager to develop their career in a supportive, professional environment.

About the Role

• Provide first-line support to customers and Independent Financial Advisors (IFAs) via phone, email, and correspondence.
• Handle queries about investment products and guide customers on tools and resources to empower self-service.
• Resolve issues efficiently, escalating potential risks or vulnerable customer situations when needed.
• Comprehensive 12-week training program provided, with a clear career progression path.

What We're Looking For

• Previous customer service experience, ideally in a corporate environment.
• Strong telephone communication skills and a passion for helping people.
• A team player with a proactive attitude and willingness to learn new technologies.

Why Join?

• Salary: £25,700 with opportunities for progression.
• Benefits: 10% non-contributory pension, private medical insurance, 23 days holiday (+ 5 family care days), bonus potential, and more.
• Flexible Hours: 35 hours per week with shifts between 8 am-6 pm, plus one in four Saturdays (paid double time).

This is a phone-based role with hybrid working available after training. Join a supportive team in a fast-paced environment and make a difference in customers' lives while building a rewarding career.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.