Client Services Executive - Ireland - Owen Daniels : Job Details

Client Services Executive Permanent PositionSalary depending on experience Global Logistics & Freight SpecialistsDublin, IrelandASAP StartOwen Daniels are partnered with a global logistics & freight specialist, who are seeking a Client Services Executive, on a permanent basis. In the role, you will respond in a timely and efficient manner to all enquiries, to ensure Clients’ expectations are met & exceeded, whilst promoting a positive client experience of the business. Client Services Executive Job Description

• First point of contact for all client enquiries
• Responsible for logging, progressing and resolving client enquiries & concerns within agreed timeframes
• Producing client reports (KPI) in line with their requirements on a daily/weekly/monthly basis
• Dedicated point of contact for named contracts as agreed by line manager
• Escalating, where necessary any potential or unresolved issues to the management team on behalf of clients
• Building & developing excellent working relationships with clients to ensure the business is the preferred Logistics Solution
• All associated administrative tasks
• Any reasonable request of management
• Responding to clients within agreed timeframes
• Producing KPI Reports as defined by the contract requirements

Client Services Executive Essential Skills / Experience / Qualifications

• Minimum of 2 years in a client services environment
• Good PC skills in all Microsoft Office packages (Essential) & WMS (Warehouse Management System – Desirable)
• Excellent communication skills both oral & written
• Attention to detail
• Works well under pressure