Client Services Executive - Upgrade Recruitment Ltd : Job Details

A long-established business is now looking to hire a bright Client Services Executive to join their team in South West London. You will work alongside a supportive Client Services team to process customer orders via email, phone and online, overseeing the production and delivery of products, and acting as a point of contract for the business with couriers and customer enquiries. This position is ideal for someone who has experience in a customer service position and would like to work closer to home with flexible working patterns.

This is a great job for you if you have already worked in a customer service position dealing with deliveries and are looking to work with a well-respected and recession-proof company on flexible hours and closer to home in South West London.

The role is based in beautiful offices in South West London, well connected to public transport, close to shops, great pubs, and restaurants, and with excellent routes for a lunchtime walk - perfect for summer! This is a brilliant chance to join a growing company which is going from strength to strength.

As the Successful Client Services Executive, you will:

• Processing customer orders via email, phone, and online, verifying payment details.
• Managing the manufacture and delivery of customised items while serving as a liaison between the production team, the business, and clients.
• Serving as the company’s front-of-house point of contact and coordinating with couriers, customer enquiries, stock updates and charitable donations.
• Collaborating with the sales team to maintain stock levels, following up on goods which need to be restocked and monitoring levels between monthly stock counts.
• Communicating with manufacturers on order details, lead times and arranging delivery for allocated delivery dates.

The ideal Client Services Executive will have:

• A minimum of 1 years’ experience in a customer services or client services role.
• Experience of working front of house.
• An engaging telephone manner and the ability to adapt and learn quickly.
• Intermediate knowledge of Excel in databases.

In return, you will receive a salary of up to £26,000 per annum (dependant on level of experience) and great benefits which can be discussed at a further stage. The working hours of this position are 8:30am - 4:30pm (Monday to Friday) with no evenings or weekends.

To Apply: Click Apply to have your application considered by one of our excellent consultants. We welcome all applicants! Regrettably, we may not be able to acknowledge all CVs, but we carefully consider each applicant. Apply Today!