Client Services Manager - eFinancialCareers : Job Details

What you'll be doing:

• Demonstrating a strong level of knowledge of products and operational platform and understanding clients’ strategy and service requirements
• Developing a clear understanding of the function of all business areas within the firm, building and maintaining an effective network of strong working relationships with those areas
• Owning and coordinating the successful resolution of day-to-day client queries in line with client deadlines and SLAs, utilizing expertise from around the business where necessary and escalating issues to management as needed
• Collaborating with the Client Relationship teams to ensure together we deliver a positive client experience
• Rigorously applying and, where applicable, streamlining business processes and procedures to support a risk-controlled and compliant environment within an effective governance framework. This includes updating and maintaining all relevant records, logs, databases, and procedures
• Acting as an inward and outward facing Client Service professional
• Acting as project lead/representative on client service projects and steering groups, working closely with Client Teams and other key stakeholders as required
• Continually seeking to identify opportunities for further process efficiency and improvement, evolving the team control environment, service delivery capability, and consequently the client’s service experience.

Experience required:

• Good negotiation and interpersonal skills
• Excellent written communication skills
• Good knowledge of current investment market and economic issues
• Institutional investment product knowledge, LDI, Cashflow matching, Credit, Real Assets and Index funds knowledge (desirable)
• Report writing experience and project management skills (desirable)
• Experience within the investment management industry including providing an exceptional level of client service and sales support
• Demonstrable track record of dealing with external clients and building significant relationships with external contacts
• Good workflow management experience