Client Services Specialist - Lloyd Recruitment Services Ltd : Job Details

Job Title: Client Services Specialist Location: RedhillSalary: £24-25k basic + Free ParkingHours: Mon - Fri (9:00am - 5:00pm)

We are searching for dynamic individuals with a strong foundation in customer service who are eager to develop their skills in a fast-growing, niche market. This role provides a fantastic opportunity to shift from a call centre role to a more personalised, business-to-business (B2B) environment, where client interaction and relationship management are key.

Key Duties:

• Serve as the primary contact for all general inquiries, order updates, and delivery timelines.
• Accurately process orders, ensuring that all client requirements are met efficiently.
• Coordinate with internal teams to minimise delays and resolve any issues promptly.
• Keep customers informed on the status of their orders, managing expectations and providing updates on potential changes or delays.
• Contribute to maintaining strong relationships with both clients and internal teams by ensuring smooth order flow and high levels of service.

What We're Looking For:

• A confident, professional communicator who thrives on delivering exceptional service.
• Previous experience handling phone-based or client-facing interactions.
• Strong organisational and coordination skills, with the ability to manage multiple tasks simultaneously.
• Experience in order processing, with an eye for accuracy and detail.
• Ability to keep clients fully informed throughout the order process, ensuring transparency and proactive communication.

What We Offer:

• A collaborative, supportive work environment where your skills can flourish.
• The opportunity to grow within a unique, expanding business sector.
• Free on-site parking and a competitive salary package.

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.JM14372