Client Success Executive - NET Recruit : Job Details

Your Company:The NET Recruit team are proud to share an excellent opportunity that has become available within a services company, located in the Guildford area, for a Client Success Executive to join their bustling and dedicated team. This company have developed a revolutionary service, which is shaping the future of the sector in which they operate, allowing them to be a market leader and highly successful.This role is vital to the everyday operations of the business, ensuring assigned accounts are optimised and that customer satisfaction is at the forefront of priorities. The position holder will be building up a vast knowledge of the service provided by the business and spearheading resolutions for any queries that crop up in a proactive and effective manner.Your Roles and Responsibilities:

• Develop and maintain strong relationships with current and potential clients
• Demonstrate new products and features for clients that align with their needs
• Be the main point of contact for any queries raised by clients and look to find resolutions, utilising tools such as the telephone and other customer support software
• Manage the onboarding of new clients, ensuring that maximum impact is achieved when introducing them to the service
• Build a solid knowledge of the service and systems in order to support client understanding
• Conducting tailored training sessions orientated to the client’s needs to equip them with the appropriate knowledge of the platform

What you will need to Apply:The ideal candidate for this role will have previous experience that is relevant to client relationship and account management within a B2B context. Additional strong proficiency using CRM systems and data management tools is also essential for this role. You would be a diligent and approachable person, with strong communication skills which will allow you to build meaningful relationships with existing and potential clients. Good IT skills would be valuable as well as the ability to learn and comprehend a new computer system, as this will be at the centre of the role. You should also be a good problem solver and also be able to work cohesively and extremely well as part of a team.  What you will get in Return:For the successful candidate this excellent role is offering a salary of up to £30,000 depending on previous experience and a package that also includes a good holiday allocation which will increase with length of service, and a hybrid model of working.This company really value their employees' learning and development and therefore provide fantastic career progression opportunities and market leading training in order for their employees to maximize their potentials. They boast a friendly atmosphere at their office and offer each employee free parking on site for any days worked in the office.  If this excellent opportunity interests you, then please don't hesitate to apply today!