Client Support Executive - Finlay Jude Associates Limited : Job Details

FJA are recruiting for an experienced Client Support Executive on behalf of our client. You will provide Administration and Customer Service support to all Customers, Accounts and internal teams.Benefits in the role of Client Support Executive:

• 35 hour working week – Mon – Fri 9am – 5pm
• Hybrid working between the Bury office and home (3 days in the office / 2 from home)
• Private Bupa medical cover and optical / dental schemes
• Generous annual leave with a buy and sell scheme
• Gym and retail discounts
• Optional study packages
• Company car schemes
• Plus many more!!

Client Support Executive role:

• Managing key customer relationships at all stages 
• Provide direction and support for our customers to manage their accounts / products effectively throughout the quote, order and delivery process.
• Provide quotations where necessary, demonstrating impeccable attention to detail and adhering to specific processes required for that client.
• Meet agreed SLAs, ensuring that accountability is taken at all stages of the process within the required timescales and actions are delivered to a high standard.
• Communicate with our customers at the end of their contract to encourage renewal
• Undertake a range of essential administrative activities for new and existing customers.
• Collaborate and support all team members as and when required in accordance with department and business objectives.

  This is a varied role which requires a strong balance of Administration and Client support, managing and maintaining excellent relationships with clients, as well as supporting internal teams as required. To be considered for the Client Support Executive role you must have a strong background in Administration, Customer Service or Sales Support. You must be computer literate and have working knowledge of Microsoft Office.My client has an excellent reputation in the industry and hold many accreditations - they are a 3-star World class best companies to work for, 3rd best company to work for in the Business Services sector, and within the top 25 employers in the Northwest. They are also Gold status Investors in People and We Invest in Wellbeing. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers