Client Technical Executive (Automotive) - Elitech WorldWide Ltd : Job Details

Overview

To provide technical advice and know-how to the business: understanding the functionalities of all our client’s hardware and software offerings to advise both clients, client facing staff and field engineers.

This will be achieved by:

Main Areas of responsibility:

• Sales team liaison and support.
• First line technical support and client service
• Field Operations
• Internal product testing and development support
• Personal and professional development

Key Tasks:

Sales Team Liaison and Support

• Liaising with the sales team as the main technical support
• Training new sales employees in the technical aspects of the products client’s supplies, so that they can present these to new and existing clients.
• Answering any queries from the sales team or clients of a complex technical nature.
• Advising on technical and marketing material and proofing to check accuracy.
• Attending both internal and external meetings to provide technical support for the sales team as required.
• Collecting and collating feedback from the sales team and clients to troubleshoot and improve our client’s offerings.

First Line Technical Support and Client Service

• Offering technical support for all clients where necessary.
• To include handling troubleshooting on the telephone and attending site meetings if required.
• Installation and maintenance of client software on site or remotely.
• Carry out any required training to our clients on all aspects of our client’s product range.

Field Operations

• Keeping engineers up to date with changes to the range of products offered
• Conduct on site surveys, leading to risk assessment/method statements for large or bespoke projects.
• Working with sales and field engineers to establish method statements for clients on any new fleet installations.
• Supervising installation of new products into vehicles.

Internal Product Production and Testing

• Test, and supply feedback, on our client’s products- mainly SVT DVRs, to establish functionality.
• Involvement in product production (i.e. soldering) when required
• Follow-up any major issues prior to products being released for installation.

Personal and Professional Development

o Attend external and internal training and to develop relevant knowledge, techniques and skills.

o Maintaining detailed knowledge of the company's products

o Involvement in product development (where appropriate)

o To identify personal development needs both to meet operational and professional standards and to actively participate in the performance review.

o Keeping abreast of what competitors are doing.

Key Job requirements:

Requisite Knowledge are, in particular:

o A strong understanding of TCP/IP to the level of being able to liaise with Company IT managers.

o A strong understanding of electronics and electrical principles

o A good understanding of third-party technologies such as networking and telemetry control

o A good understanding of 5G and mobile networks

o A strong understanding of all aspects of the general CCTV concepts

o A good understanding of AI technology

o An understanding of vehicle electrical systems

Required skills

o Ability to solve a problem and make a definitive recommendation.

o Interest and ability to support management in support tasks, product development and improvement/

o Ability to give technical instructions coherently to a non-technical person.

o Demonstrate a strong teamwork ethic

o Numeric and literacy capability at GCSE level

o Clean driving licence

o Ability to manage their own time.

Hours: 40-hour week 8.30 to 5pm

Holiday: 20 days plus Bank Holidays