Clip and Climb Manager - Heinrich Derek Ltd : Job Details

Job Title: Clip n’ Climb Manager

Location: The Pinnacle Bouldering Centre and Clip 'n’ Climb Northampton, Weston Favell

Job Type: Full-Time, PermanentSalary: Competitive, based on experiencePerks:

• 28 days holiday
• Free climbing access
• Exclusive staff discounts

Role Overview:We are seeking a dynamic and experienced leisure manager to oversee the daily operations of our Clip 'n Climb facility including food and beverage (F&B) services. Also supervising the team responsible for guest services, safety, and the overall operational flow of the Clip 'n’ Climb activities. The ideal candidate will possess excellent leadership skills, a passion for customer service, and a hands-on approach to ensure a smooth and enjoyable experience for our guests.

Key Responsibilities:

Operations & Team Supervision:

• Oversee daily operations of the Clip 'n Climb facility, ensuring a safe and engaging experience for all visitors.
• Develop and implement staff schedules to ensure adequate coverage for both F&B and climbing operations.
• Provide training and guidance to staff on operational procedures, customer service, safety protocols, and food handling practices.
• Ensure staff compliance with health and safety regulations, climbing safety standards, and hygiene standards.
• Monitor and maintain equipment and facility cleanliness to meet operational excellence.

Food & Beverage Management:

• Manage the full food and beverage operation. Ensure F&B areas are stocked, organized, and operating efficiently.
• Oversee food preparation, presentation, and quality control to meet customer satisfaction and safety standards.
• Ensure compliance with local food safety regulations and health codes

Customer Service & Experience:

• Act as the point of contact for customer inquiries, complaints, and feedback, ensuring that issues are resolved promptly and professionally.
• Oversee guest check-in, orientation, and safety briefings for climbing activities.
• Ensure that all customers receive an outstanding experience, from check-in to F&B services.
• Organize and oversee special events, birthday parties, or group bookings to ensure smooth execution and customer satisfaction.

Health & Safety:

• Ensure that all activities comply with health, safety, and sanitation regulations.
• Regularly inspect climbing equipment and the F&B area for safety and cleanliness.
• Provide regular safety training for staff and ensure all emergency procedures are in place and practiced.

Skills & Experience:

Required:

• Proven experience in a supervisory or management role
• Knowledge of food handling and safety regulations.
• Strong leadership and team management skills.
• Excellent organizational skills
• Strong communication and customer service skills.
• First Aid and CPR certification (or willingness to obtain).
• Knowledge of climbing safety procedures (training will be provided if necessary).
• Safeguarding certificate and knowledge. (or willingness to obtain)

Desired:

• Previous experience in an active leisure environment or climbing facility.

• A passion for climbing, adventure sports, or recreational activities.
• Certification in food and beverage management or hospitality.

Personal Attributes:

• Ability to inspire, guide, and motivate teams to perform at their best.

• Flexibility to adjust to changing circumstances and handle multiple tasks or priorities.
• Passionate about delivering an excellent guest experience and resolving customer issues professionally.
• Ability to think on your feet, make quick decisions, and handle operational challenges effectively.
• Strong collaborative skills and the ability to foster a positive, cooperative work environment.

What We Offer:

• Competitive salary and career growth opportunities in a growing business.
• Full training and ongoing development.

• Free climbing access to all Pinnacle sites and exclusive discounts on gear

Work Location: In person, NorthamptonExpected Hours: 36-40 hours per week (day shifts, weekends, holidays)