Cloud Support Engineer - Adria Solutions : Job Details

My client is a technology-driven company that delivers innovative solutions through advanced software and cloud services. They are looking for a Development and Cloud Support Engineer to join their 3rd-line Customer Support Team.

As a Development and Cloud Support Engineer, you will play a key role in resolving technical issues, delivering high-level technical support, and contributing to the ongoing development of my client’s software platform. You will also have the opportunity to support and enhance their cloud environment, working with containerised services in Microsoft Azure.

• Provide technical support for escalated software, hardware, and cloud-related issues
• Troubleshoot and resolve faults through investigation and testing
• Maintain and develop the hardware support environment
• Collaborate with Product Management to prioritise and resolve product issues
• Create and maintain technical documentation, including FAQs and release notes
• Support and automate build, test, and release processes
• Assist with the deployment and maintenance of containerised software in Azure

• Experience in a 2nd or 3rd line technical support role
• Strong hardware and software troubleshooting skills
• Hands-on experience with Windows-based operating systems (Windows 10, Server 2012, 2016, 2019)
• Understanding of networking principles (IP addressing, subnetting, TCP, UDP, multicast)
• Exposure to cloud platforms, particularly Microsoft Azure
• Knowledge of databases (IBM DB2, MS SQL)
• Familiarity with virtualisation technologies (Hyper-V, failover, replication)
• Excellent problem-solving and communication skills

• Experience with DevOps tools and automation
• Certifications in networking (Cisco, etc.) or cloud technologies
•  Knowledge of enterprise storage solutions (SAN, SQL Server, IBM DB2 Admin)

• Work with cutting-edge cloud and software technologies
• Hybrid working – 3 days in the office / 2 days remote 
• Be part of an innovative and growing company
• Opportunities for training and career development
• Competitive salary & benefits package

If you’re passionate about technology, enjoy problem-solving, and want to be part of an ambitious and forward-thinking team, click apply today!