Collections Advisor - Contact Centre - CCR Recruitment Group : Job Details

Collections Agent

Location: Nottingham

Salary: £25,000 (Plus excellent bonus and benefit package)

Monday -Friday 8:00am - 8:00pm (*40 hours a week*) Rotational shifts

Our client is a fast-growing specialist in their field - they are currently in search for a strong Collections Agent who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our client’s clients’ and their customers find the right solution to their queries.

Daily Duties:

• This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears.
• You will also assist our agents in the field set up and agree payment plans and process payments from customers.
• Operating in a contact centre environment dealing with both inbound and outbound calls.
• Answer incoming calls from our clients’ customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients’ criteria.
• Answer incoming call to assist our field agents in dealing with our clients’ customers.
• Assist our clients’ customers with their general queries.
• Make outbound calls to our client’s customers to attempt to establish contact.
• Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
• Liaise directly with our clients to establish the correct resolutions for their customers.
• Manage calls within the company agreed quality framework
• Drive own performance to achieve required This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding utility bills and arrears.
• You will also assist our agents in the field set up and agree payment plans and process payments from customers.
• Operating in a contact centre environment dealing with both inbound and outbound calls.