Collections Advisor - Midas Recruitment : Job Details

This business has enjoyed substantial growth over recent years and is now looking to increase its headcount by hiring a detail-orientated and customer-centric Collections Advisor.

Remaining family-owned, this company excels in the manufacture and delivery of high-quality products and is known for providing an exceptional customer journey from enquiry through to installation. Based just outside of Birmingham City Centre, this position is a vital hire for the company and its ongoing success, so we are looking for an experienced Collections Advisor who has a professional and confident telephone manner and demonstrates excellent customer service skills.

What’s in it for you?

• Work Hours: Monday to Friday, 9am to 5pm, with a 4:30pm finish on Friday
• Salary guide: £26,000 with regular pay reviews
• 20 days holiday plus bank holidays
• Free on-site parking
• Career progression opportunities
• Regular pay reviews
• Casual dress

Collections Advisor Responsibilities:

• Contact customers to obtain outstanding payments and arrange payment plans
• Monitor customer accounts to identify overdue payments
• Use the CRM system to issue invoices and payment reminders to ensure payment terms are adhered to
• Work in conjunction with the Purchase Ledger team to resolve payment discrepancies and ensure payments have been received
• Utilise software to handle all administration relating to outstanding payments and financial transactions

Collections Advisor Skills and Experience:

• Prior experience in collections or customer service is essential
• Good knowledge of credit control processes with the ability to use accounting software would be beneficial
• Confident communicator, understanding and able to articulate clearly with customers
• Demonstrates a keen eye for detail and excellent administration skills, able to accurately enter and maintain data to the CRM
• Professional and friendly telephone manner