Collections Advisor - Reed : Job Details

Full-time 9am-5pm. Monday to Friday with an hour for lunch.

Location: Leeds

Salary: £22,000-£25,000 plus Bonus

The role is a temp to perm opportunity 

Reed is recruiting on behalf of a Legal provider based in Leeds city centre, our client is seeking a Debt Recovery Specialist to join their dynamic team. This role is ideal for individuals looking to develop their legal career within a full debt recovery solutions-focused environment. The successful candidate will manage a diverse portfolio of clients and debts across various sectors, from pre-legal stages through to litigation, enforcement, and insolvency proceedings.

Day to Day of the Role:

• Build rapport with clients on commercial debt portfolios and negotiate fair, affordable repayment solutions.
• Take full ownership of your workload and designated clients, with a focus on client management, including reviews and strategy sessions.
• Bring in fees to assist the department in hitting its billing targets.
• Actively promote the firm’s brand, both with existing clients and externally, attending events when required.
• Contribute to system and procedural changes to enhance efficiency.

Required Skills & Qualifications:

• Previous debt recovery experience or customer service experience with a comprehensive understanding of the debt recovery process.
• Confident and positive with strong communication skills.
• Proficiency in making both inbound and outbound calls.
• Strong drafting skills for letters and pleadings.
• Computer literacy and flexibility to adapt to different client and debtor requests.
• Empathy and understanding of client needs, with a passion for client service.
• Team player with strong problem-solving, influencing, and negotiation skills.
• Ability to work to targets and understand KPIs in a competitive environment.
• Commitment to delivering great results for clients and the business.

Benefits:

• Competitive salary with potential for growth.
• Opportunity to develop a legal career in a dynamic environment.
• Flexible working hours with the potential to cover a range of shifts as the team grows.