Collections Agent - £32k OTE - MPJ Recruitment Ltd : Job Details

Collections Agent

Monday-Friday (hybrid after training)

Up to £23,999 DOE + monthly bonus (£28-32k OTE)

Redditch

Do you have experience working in a collections, credit control or debt recovery role?

If you do, please read on as we are proud to be representing a leading financial services business based in the Birmingham area that is currently looking to grow its collections team.

Based at our modern and easily accessible offices, you’ll be joining a fast-paced customer focused team that answers telephone calls on behalf of local authority clients throughout England and Wales.

Collections Agent role:

• You will be dealing with inbound and making occasional outbound calls to customers to recover outstanding payments.
• Handle difficult conversations with customers in a professional and empathetic manner.
• Accurately input information taken during your conversations on to the CRM system updating customer progress and details.
• Following compliance and regulations set out by the business.
• Occasionally negotiating with customers on live chats.
• Dealing with customer payment details and negotiating agreements.
• Constantly strive to deliver an excellent level of customer service.

Collection Agent benefits:

• Fully paid training
• Excellent opportunity for progression
• Hybrid working once fully up to speed
• Monthly bonuses
• Pension contribution
• Holiday entitlement
• Free parking

Interested in knowing more?

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Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.