Collections Agent - Davies Talent Solutions : Job Details

Do you have a passion for helping people find solutions?A leading Specialist Lender of Consumer Finance is seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team.About the Role:In this important role, you'll play a key role in assisting customers facing payment difficulties. You'll work collaboratively with customers to develop personalized payment plans and ensure collections activities adhere to company policies and regulations.What You'll Do:

• Proactively reach out to customers with outstanding balances.
• Listen empathetically to customer concerns and identify the root cause of payment issues.
• Collaborate with customers to develop realistic and sustainable payment plans.
• Clearly communicate collection policies and procedures in a professional manner.
• Negotiate and secure timely payments while maintaining positive customer relationships.
• Process payments and update customer accounts accurately.
• Document all customer interactions and adhere to strict data protection regulations.

Who You Are:

• A compassionate and understanding individual with a genuine desire to help others.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers in challenging situations.
• Strong problem-solving and analytical skills to identify solutions for customers.
• Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently.
• Strong computer literacy skills and proficiency in relevant customer service software (a plus).
• Experience in a collections environment or a related field (a plus).

Why Apply?

• Holiday allowance which increases with length of service including bank holidays (starting at 25 days and increasing to 27 with length of service)
• A day off for your Birthday
• Clear development pathways and training
• Reward and recognition platform
• Occupational sick pay 
• Pension scheme 
• Free parking and convenient business park location 
• Regular charity and engagement activities 
• Employee Assistance Programme (EAP)
• Benefit Hub discount platform
• Refer a friend scheme
• Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower