Collections Agent - Kingdom People : Job Details

Inbound Customer Services

Location: Sheffield

About Us: Join a fast-growing, innovative company specialising in the recovery of charges. We use cutting-edge technology combined with a dedicated team to deliver excellence in debt resolution for our clients. Our commitment to staff development and retention provides a positive and dynamic work environment with real career progression opportunities.

Position Overview: This role offers you a unique opportunity to develop your expertise in a niche area of debt recovery. You will be responsible for resolving low-value outstanding parking charges, primarily handling inbound calls with a focus on first-call resolution. The position involves working towards both personal and team targets while maintaining a professional and empathetic approach to managing sensitive conversations.

Key Responsibilities:

• Resolve outstanding parking charges by contacting individuals, predominantly through inbound calls.
• Aim for first-call resolution while meeting client and company expectations.
• Record accurate information from customer interactions.
• Manage challenging conversations with professionalism and empathy.
• Work towards personal and team targets to maximise income potential.
• Handle multi-channel communication effectively (email, phone, etc.).
• Follow established processes and guidelines to deliver high-quality customer service.

About You:

• Experience in sales, collections, negotiation, or working towards targets in the financial sector is preferred.
• Strong questioning, negotiating, and communication skills.
• A resilient, empathetic, and solution-oriented approach to handling sensitive situations.
• Confident telephone manner with the ability to de-escalate and resolve customer issues positively.
• Self-motivated, with a strong work ethic and the ability to meet realistic targets.

What We Offer:

• Salary of £22,310 per annum.
• On-target earnings (OTE) of £28k, with potential earnings exceeding £32k.
• Permanent, full-time role with 37.5 hours per week (shift rota between 8:30 AM and 7 PM, including occasional Saturday mornings).
• Extensive training and development programs.
• Company benefits including Life Assurance, Pension Scheme, in-house refreshments, and on-site parking.

Apply today!