Collections & House Officer - National Trust : Job Details

Are you someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all? If so, you could become a Collections and House Officer at Packwood House, bringing to life the history and significance of this much-loved place. 

Accommodation is provided to the postholder for the proper or better performance of their duties in accordance with Trust criteria and HMRC rules. Due to the nature of the role a full UK driving license will be required.

You'll work as part of a large team who work across both Packwood House and Baddesley Clinton, but will be primarily based at Packwood. Reporting to the Collections and House Manager, you'll line manage three Collections Assistants, working with them to ensure the best care and conservation of the collection.  This is the perfect role if you are looking to develop your people management skills, conservation knowledge, and operational experience. 

This captivating 16th century Tudor manor house is renowned for its fine collection of textiles and elegant gardens. The team is focused on conservation projects, as well as providing an exceptional family-friendly visitor experience. The new café serves a delicious selection of produce grown in Packwood’s kitchen garden. Packwood House is part of a trio of properties alongside Baddesley Clinton and Coughton Court, so collaborative working between staff and volunteers is encouraged.

As the Collections and House Officer, you’ll be responsible for opening the house every day, and making sure there are enough people in the right places to give visitors a consistently good experience. 

Supervised by a Collections and House Manager, you'll be responsible for routine conservation, preventive conservation and the annual programme of deep cleaning. Your attention and expertise will help to ensure excellent standards of care throughout the house.  

You'll collect and record information gathered during cleaning and housekeeping, to improve our knowledge and understanding of the house and all that’s in it. You’ll use preventive conservation methods to improve how we look after everything, and how we present it to visitors.

We'd love to hear from you if you’re: 

• someone who puts people first, and who knows what’s needed to make sure everyone receives great service  

• able to work as part of a team, with skills in day-to-day supervision and management 

• good at talking to, and getting on with, all kinds of people 

• comfortable with managing costs and spending 

• full of ideas about how to make spaces and objects accessible to more visitors 

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.