Job Location : Newcastle Upon Tyne, UK
Business Unit: COO, Customer SupportSalary range: £56,000 - £81,000 per annum DOE + red-hot benefitsLocation: UK Hybrid - 1 Day per week in Leeds or Gosforth
Live to challenge the status quo. Live a life more Virgin.
You'll be responsible for owning customer engagement within Collections & Customer Support business unit, covering Collections and Recoveries and Customer Support Operations (Bereavement, Power of Attorney and Specialist Support).
The primary output is delivery of compelling and engaging communication materials to drive contact and inform customers of the support available throughout their collections journey. You'll also be responsible for driving improvements in cross product customer journeys, including managing the day-to-day relationships with key stakeholders such as StepChange, PayPlan and Paylink, the provider of our Income and Expenditure tool.
You'll have experience managing individual and team workloads, with matrix management of change analysts, and be confident influencing and communicating with stakeholders across all levels of the organisation. You'll build relationships with key stakeholders including Marketing, Regulatory Compliance, Legal, Project teams and Senior Managers within the Collections and Recoveries team.
What you will be doing
We need you to have
Red Hot Rewards
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin MoneyWe're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.
Now the legal bitLiving A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Salary : 56000 - 81000
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