Collections Team Manager - Elevation Recruitment Group : Job Details

Collections Team Manager

Elevation Recruitment Group

Job Location : Leeds, UK

Posted on : 10/04/2025 - Valid Till : 21/05/2025

Job Description :

Collections Team Manager – 12 Month FTCLocation: Leeds (Hybrid)Salary: Up to £47,000

Elevation Recruitment Group are working on behalf of a client to recruit a Collections Team Manager for a 12-month fixed-term contract. This role will be responsible for leading a team of collections agents, ensuring the timely collection of outstanding balances from SME clients, and driving continuous improvements across processes, customer experience, and team performance.

Key Responsibilities:
  • Lead and motivate the collections team to meet performance targets and service levels.

  • Monitor and report on debt position, collections performance, and key KPIs.

  • Identify and address process gaps, implementing improvements to enhance efficiency and reduce overdue debt.

  • Support team development through training, coaching and cross-skilling initiatives.

  • Handle escalated queries and ensure prompt resolution within SLA.

  • Maintain compliance with all relevant policies, procedures and regulations.

  • Collaborate with internal stakeholders to enhance customer journey and operational performance.

  • Oversee planning, productivity and day-to-day performance management.

Key Requirements:
  • Proven experience in a similar collections or credit management leadership role.

  • Strong people management skills, with the ability to inspire and develop teams.

  • Excellent communication and stakeholder engagement skills.

  • Strong analytical and problem-solving ability.

  • Proficiency in Microsoft Office and comfortable working with data and reporting tools.

  • A customer-focused and results-driven approach.

  • GCSE Maths & English (Grade C or above) essential; a degree or equivalent qualification is desirable.

This is a fantastic opportunity for an experienced collections leader to join a progressive business in a pivotal role.

Salary : 42000 - 47500

Apply Now!

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