Commercial Assistant - Temporary Long term contract - Page Personnel Secretarial & Business Support : Job Details

Page Personnel are working in partnership to recruit for a Temporary Commercial Assistant specialising in Customer Service/account management within the manufacturing sector.

Client Details

Exciting organisation, which is a well-established enterprise in the industrial and manufacturing sector. Headquartered in Sheffield, the company is recognised as a leader in its field. Dedicated to the production of high-quality products, they also place a strong emphasis on continuous improvement and innovation.

Description

• Inputting customer purchase orders (POs) and processing them through internal systems while ensuring compliance with export control procedures.
• Maintaining daily communication with various customer contacts to ensure their needs and expectations are met.
• Tracking and reporting on delivery performance, escalating any issues to customers when delivery promises are at risk.
• Providing regular status updates to customers on order progress.
• Collaborating with planning, production, and technical teams to ensure the timely delivery of customer requirements.
• Striving to meet and exceed agreed-upon levels of customer service.
• Communicating professionally with customers via phone, email, letters, and in-person interactions.
• Investigating and resolving customer issues in a timely manner.
• Maintaining accurate records of customer interactions and correspondence.
• Working closely with Key Account Managers and the Internal Sales Support Team to ensure smooth operations.
• Gathering and providing market intelligence as needed or directed.
• Monitoring customer service performance and key performance indicators (KPIs) to identify trends and provide early warnings to management.

Profile

A successful Commercial Assistant should have:

• A strong background in customer service, account management space.
• Excellent communication and interpersonal skills.
• Proficiency in using Microsoft Office Suite and customer service software.
• A positive attitude and the ability to work effectively as part of a team.
• A problem-solving mindset with the ability to handle customer issues effectively.
• Good organisational skills and the ability to manage multiple tasks simultaneously.

Job Offer

• An estimated hourly salary of £16.00 - £17.00, depending on experience.
• Long term, ongoing contract.
• Opportunity to work in a professional and supportive environment.
• Exposure to various facets of the industrial/manufacturing industry.
• Opportunity to contribute to a team focused on enhancing customer satisfaction.
• On site parking
• Great benefits package