Commercial Manager - Vulcan to the Sky Trust : Job Details

To maximise retail sales and profit through the most effective marketing of products and budget management and the highest level of customer service.

PRINCIPAL ACCOUNTABILITIES

Responsible for:

• Ensuring that effective processes are put into place to achieve maximum sales income.
• Planning product ranges, budgets and sales forecasts, and producing reports for the CEO.
• Promoting a customer care environment and managing customer service for the Trust, including e-commerce queries and complaints, general Trust enquiries and contact for the Trust membership scheme.
• All aspects of e-commerce including buying, merchandising and digitally marketing products to achieve maximum sales and profit.
• Analysing sales information to develop the promotional calendar to market products digitally through the year and achieve sales targets.
• Developing and briefing the designs and themes for artwork to be used in digital marketing.
• Building and scheduling email campaigns and social media marketing.
• Managing the e-commerce platform, WooCommerce, including the display of products through effective photography and sales descriptions to maximise sales.
• Maintaining relationships with existing suppliers, seeking new ones and negotiating the best prices for new products and re-orders.
• Identifying production and supply difficulties and dealing with any problems or delays as they arise.
• Controlling stock levels through analysing bestsellers, monitoring slow sellers and forecasting for the season.
• Managing the stock control to comply with audit requirements, including; creating and monitoring open purchase orders and recording all stock movements.
• Effective communication with the Group Finance Manager.
• Planning and implementing twice yearly stocktakes.
• Effective communication with the Airside Manager and Events Team to ensure the smooth running of events.
• Managing, training and mentoring the Retail Administrator and volunteer staff.
• Ensuring compliance with health and safety legislation, particularly in the e-commerce warehouse.
• The effective processing of rewards for online donations in fundraising campaigns.
• Planning and drafting monthly newsletter communications to subscribers.
• Managing the distribution process for the bi-annual Guardians’ Membership Magazine.

REQUIRED SKILLS

• Strong Leadership and organisational skills
• Strong coaching skills
• Fluency in computer applications
• Prior experience in operational management
• Strong communication skills, both verbally and in written form
• Strong interpersonal skills
• Good teamwork skills
• Excellent project, planning, change and time management capabilities
• Track record of innovative enterprise
• Strong judgement and decision-making skills
• Negotiating ability
• Advanced problem-solving capabilities