Commercial Support - ASD : Job Details

ASD is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products.As a pioneer of digital transformation in the steel and metal industry we continuously strive to add value to our customers by investing into digital technologies and introducing innovative eProcurement solutions.We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations.

Role OverviewBased at our offices in Bidulphwe are currently seeking 2 full time Commercial Support staff who will be an integral part of our growing sales team.

Key responsibilities will include

• To play a key administrative role in supporting the sales team through processing sales-related paperwork.
• Be able to assist customers who may need help with orders, requests and complaints.
• Responsible for dealing with invoice queries, and report generation as required.
• Handling Customer requests, queries and complaints through all communication mediums, phone, email, etc.
• Maintaining good customer relations.
• Production of reports as required by the sales exec and management team
• Customer satisfaction.
• Delivery to promise management, highlighting any issues before they arise
• Data input into SAP, Excel as required.
• To work safely in full compliance with all company & local safety practices & to be proactive in identifying/preventing hazards in the workplace.
• To work to established standards relating to the activities & products.
• Work to established standards, incorporating continuous improvement, to ensure that company and customer requirements are met.
• Ensures that output targets are achieved.
• Participates in continuous improvement activities to increase Sales capacity.

Qualifications and Skills

• Computer literate with excellent use of Microsoft Office applications
• Excellent communication/relationship building skills verbal and written
• Experience of working as part of a high performing team. .
• Experience of customer service and/or client management.
• Experience of filtering and reporting numeric data.
• Customer first mentality

The Company and Benefits

As well as a competitive salary we also offer an attractive benefits package which include:

• Lease Cars by Salary Sacrifice
• Contributory Pension
• Long Service Awards
• Discount cards for shops and restaurants
• Gym & Health Club discounts
• Holiday Trading
• Cycle to Work Scheme
• Medicash Programme
• Health Assured Employee Assistance Programme
• Lifetime Financial Wellbeing

This is a full time role which would initially require 5 days a week in the office. However, once training is complete, there is option to have flexibility on this and adopt a hybrd work pattern.