Commercial Underwriter - NFU Mutual : Job Details

• Excellent opportunity to join our successful Fleet Underwriting Department
• Great work life balance with the flexibility to work from home up to 80% of the time following induction
• Be part of a centralised team that are supportive, cohesive and collaborative that will give you the opportunity to work on new, or existing business.

About the role

We are currently recruiting for an experienced Fleet Underwriter in our Bristol Regional Service Centre.

As a Fleet Underwriter, you will be responsible for building and maintaining productive and effective relationships with our network of NFU Mutual agents, delivering first class technical support and assistance on new business, existing business, renewals and mid-term adjustments.

The main purpose of this role is to review and evaluate insurance risks and propose and negotiate policy terms in accordance with NFU Mutual Underwriting principles, standards and criteria, within limits of authority to ensure good outcomes and first class customer service, aligned with risk appetite and financial objectives.

You'll also have the following responsibilities:

• Analyse and evaluate risk and propose and negotiate policy terms, including appropriate limitations and endorsements, in accordance with Underwriting standards and principles and within limits of authority, to ensure a good outcome for members aligned with risk appetite and profitability objectives.
• Review and check insurance quote submissions, referrals and amendments, liaising with Agents to establish material facts to ensure new business and policy changes meet NFUM Underwriting criteria.
• Process and refer policy cancellations, investigating and evaluating disclosures and non-disclosure of material facts in liaison with Agencies in accordance with levels of authority, policy terms, SLAs and regulatory requirements.
• Build and maintain relationships with Claims, Senior Technicians and Agents to ensure the effective delivery of objectives and first class customer service and identify, resolve and escalate complaints and breaches in accordance with policies, procedures and regulatory requirements.
• Audit cases in line with audit procedure and regulatory requirements to identify training needs or other remedial actions.
• Coach, train and guide colleagues on more complex risks, technical and customer service areas to improve their knowledge and support effective decision making.
• Deliver technical support and assistance to Agents, accompanying them on client visits to improve understanding of and establish risks and enhance NFU Mutual’s reputation.
• Deputise for Team Leader and Senior Technician as required to ensure continuity of service.

We encourage a healthy work/life balance and this opportunity will offer you a 35-hour working week, with shift patterns falling between 8am and 6pm Monday - Friday, and no weekends!

About you

We are looking for a customer-orientated and motivated professional who has experience in Fleet Underwriting and holds either intermediate underwriting licence or is actively working towards this.

You’ll be an effective communicator with exceptional time management, organisation and stakeholder management skills. You’ll be able to demonstrate strong influencing skills with colleagues of all levels.

Being a strong team player, you will be motivated to achieve high quality standards and output, even when challenged and working under pressure. You will be used to always putting the customer first and fully considering their requirements whilst developing lasting relationships.

As a Fleet Underwriter you’ll be able to display the following:

• Strong communication skills
• Good attention to detail
• Excellent time management skills
• Build and maintain long lasting relationships

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary of upto £40,000 per annum
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.