Commissions Assistant - Mortgage Advice Bureau (MAB) : Job Details

Permanent, Full-time (37.5 hours, Monday to Friday)Hybrid working with 3 days in the office, 2 days working from home Up to £25,000 plus benefits About us Mortgage Advice Bureau (MAB) is the UK's leading mortgage broker, winning 250+ awards for the quality of its advice and service. As experts in mortgage and protection advice, we're proud of our industry reputation and of our people, who continue to be the heart of MAB's success.About the role Our Commissions team are responsible for processing weekly commission payments and dealing with enquiries from our firms and businesses. MAB processes millions of pounds worth of transactions every week, where you’ll be part of a dynamic team to support our key firms with excellent customer service and delivering at pace.Key Responsibilities

• Process and reconcile commissions payments, including weekly imports of commission statements.
• Deal with various insurance providers and lenders on a daily basis.
• Effectively resolve email and banking queries in a timely manner.
• Handle telephone queries in a professional manner.
• Input information into relevant systems.

About You

• Experience of working in a high-volume financial environment.
• Exceptional customer service skills, including an excellent telephone manner.
• Excellent communication skills, along with the ability to build and maintain relationships with both internal stakeholders and customers.
• You’re proficient with the Microsoft Office suite, in particular Excel.
• Great attention to detail, strong organisational skills and the ability to work under pressure.
• A resourceful and pro-active attitude when dealing with issues that arise.
• The ability to work effectively on your own and as part of a team.

Everyone is WelcomeAt MAB we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please get in touch.