Communications and Engagement Coordinator - First Military Recruitment : Job Details

JC204 - Communications and Engagement CoordinatorLocation: Windsor RoyalSalary: £26,000 to £33,000 DOEOverview: First Military Recruitment is working in partnership with our client to recruit a Tenant & Community Coordinator to join their team. The Communications and Engagement Coordinator will be responsible for networking and collation of data from tenants for the management team. You will have excellent technical skills and be an experienced social media professional with experience of liaising with marketing professionals on creative campaigns delivering exciting and engaging events to appeal to the local community.Duties and Responsibilities:

• Completing weekly tenant feedback and figures report.
• Review footfall data and tenant feedback and identify any trends, share these with the Centre Director.
• Prepare reports for the client.
• Prepare presentations for Management Meetings.
• Maintaining up to date sales data.
• Act as one point of contact for tenants.
• Strive to continuously improve the tenant relationship.
• Induct new tenants.
• Managing tenant complaints specific to Marketing.
• Ensuring tenants compliance with key holder information.
• Report writing, attending meetings & note taking.
• Work with the appointed marketing agency with direction from the Centre Director.
• Showing flexibility with working hours in line with the needs of the business/events – this will include weekends.
• Assist in the management of events with support from the Centre Director and Operations Manager.
• Engagement with the Town Centre Management team, supporting the Centre Director.

Skills and Experience:

• Excellent IT skills and use of Microsoft office and google packages.
• Excellent organisational skills.
• Good knowledge of tenant management and relationship building.
• Experience in delivering exceptional customer service.
• Pleasant and confident telephone manner.
• Ability to remain calm and professional in difficult situations.
• Ability to work with other team members effectively.
• Ability to communicate and influence at all levels.
• Level of retail experience desirable.

In return our client offers:

• A competitive salary DOE.
• Company pension.
• An opportunity to be part of a company who is committed to engaging with and developing all employees.
• The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
• Staff parking is available on site.