Community Care Coordinator - Novax Recruitment : Job Details

Job Title: Community Care Officer

Location: Haringey

Contract: £22 Umbrella P/H

We are looking for a Community Care Officer for a role in Haringey to work within the adults service.

Key Responsibilities:

• To deal with telephone, written, emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information and service requests.
• To assist customers in their understanding and completion of relevant documents forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc)

It is envisaged that staff within First Response will also be able to initiate the following:

• Refer to other agencies
• Order equipment for clients (following training)
• Amend referrals
• Screen referrals to gather further information
• To process referrals and apply agreed eligibility criteria. This will involve collecting extra information form the referrer, service user or carer where appropriate.
• To accurately record detailed referrals, specifying client's needs.
• To work within agreed procedures, particularly those in relation to alleged safeguarding adults.

For more information please call Sam on