Community Hub Officer - West Sussex County Council : Job Details

Join us in making a meaningful impact as a Community Hub Officer. If you have a passion for helping others, this is the opportunity for you.

Salary: £27,334 to £29,777 per annum, plus weekend working enhancement.

Contract Type: Permanent.

Working Pattern: Full-time, 37 hours per week. Where service demands you will be required to participate in a rota to provide cover between the hours 8am to 8pm, 5 out of 7 days per week, including bank holidays.

Location: Durban House, Durban Road, Bognor Regis PO22 9RE. Due to the temporary closure of Durban House, you will be based in a temporary office in Bognor Regis. You may also be required to work at other county council locations when required.

(Hybrid and Flexible Working) The role will offer hybrid working arrangements. You will be based at a County Council Building and will have the opportunity to work from home. Final arrangements to be confirmed with successful candidate.

Employer Pension Contribution: 20.70% this alters per annum on the 1 April each year.

Annual leave: 25 days annual leave.

The Opportunity

The Community Hub is an agile customer service function. It adapts to deliver local authority commitments mandated by the government, including COVID support, the Household Support Fund, and the Homes for Ukraine scheme.

As a Community Hub Officer, you will provide telephone, email, and e-form contact points for a wide range of inquiries from residents. You will be responsible for delivering a front-line service directly to customers, offering solutions to the queries and issues raised.

The focus of this role is to deliver a truly customer-focused service which delivers 'Customer Excellence' standards consistently and supports the residents of West Sussex.

What We Need From You

• Verbal and written communication skills.
• Influencing skills to be able to persuade colleagues to draft responses to letters and provide information on progress.
• Able to prioritise between competing demands and remain calm when dealing with irate or unhappy customers.
• Proficient IT skills.
• Experience of working in a customer service role.
• Knowledge of the processes involved in the work of prevention and crisis support, to be able to explain to customers what stage a piece of work is at, how it will progress, etc.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

Along with a generous holiday entitlement of 25 days, plus opportunity to buy additional leave.

Upon joining us you will have access to a range of benefits including the following:

• A excellent local government pension scheme.
• A range of flexible working options, depending on your job role.
• Maternity, paternity, dependency and adoption leave.
• Volunteering opportunities.
• Training and development opportunities, including coaching and mentoring.
• A range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount).
• Health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans.

For a full list this can be found at our Rewards and Benefits page.

Further Information

The reference number for this role is CPP00988.

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced Disclosure and Barring Service (DBS) check, 5 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

RSi