Community Support Officer - Charity/Housing Sector - Progresso Search : Job Details

Our Client is a great charity that provides Housing and support and has a 100 year history of making a difference to individuals and the community.

Due to growth within the charity they are looking for a Community Support Officer to join their team in Fulham London. This would be an office based role but you would also need to visit other housing sites when needed.

Role purpose

• Provide resettlement and the motivation and support needed for Tenants to sustain independent living, rebuild their lives and ensure integration within the local community.

• Provide a first point of contact as the 'lead officer’ for tenants and act as the face of the Business working proactively with colleagues, key partners and stakeholders to deliver housing and support services.

Key Responsibilities

Customer Focus / Promoting Independence

• Act as keyworker providing advice and support to beneficiaries to enable them to integrate into the community, gain independence and sustain their tenancy.

• Develop, agree and regularly review a support plan that identifies their own personal goals and objectives, and the level of support required

• Build and sustain links with family, friends and the wider community

• Support the development of a healthy lifestyle and where relevant to access appropriate health/medical services

• Access and obtain support from relevant mental health, drug and alcohol, counselling and ex-services support agencies.

• Develop and maintain independent living skills

• Ensure that beneficiaries appropriate benefits advice to enable them to sustain their tenancy and live independently.

• Act as advocate for beneficiaries who are unable to do this for themselves and support them to obtain appropriate statutory or charitable support, liaising with relevant statutory and voluntary agencies on behalf of tenants/residents.

Tenant Participation and Engagement

• Working in partnership with tenants to develop community-based activities, facilities and services that promote community engagement and wellbeing.

• Develop initiatives with tenants as part of a strategy to facilitate their integration within the local community.

• Work in partnership with the voluntary, statutory and private sector to deliver sustainable community-based services that meet identified needs in respect of leisure, employment, education and training.

• Provide assistance in facilitating and / or supporting activities and social events organised within the Community that will assist the integration of the Foundation’s tenants.

• Record and report day to day maintenance issues to Housing and Tenancy Services or the relevant housing service provider and where necessary assist Customers to report their own repair problems.

• Encourage tenants to take responsibility for tackling estate issues that concern them, to demonstrate tolerance and respect without recourse to formal dispute or anti-social conduct.