Senior Complaint Handler - Huntswood : Job Details

Huntswood is looking for Senior Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available.

As a Senior Complaint Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business banking products and complaints you will investigate the customers complaints to a high level and communicate the resolution in a bespoke letter and over the telephone.

Role overview:

Start Date: 30th September 2024

Day Rate: £195 per day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this

Location: Bristol City Centre - Hybrid working available after a 6-week induction training programme

Working hours: 40 per week, Monday to Friday between 08:00-18:00

As a Senior Complaint Handler, you will be:

• Providing high-quality service to customers by resolving complaints in a timely manner
• Using your experience, you will collect information over the telephone and delivery of the right outcome to customers, making sure your decision is clear, justified and audited accordingly
• Interrogating various systems with an inquisitive mind to gather information to support your decision, raising suggestions for improving the customer journey
• Preparing bespoke letters to support clear and compliant communication with our customers

The Senior Complaint Handler will have:

• A minimum of 24-months banking complaint handling experience including writing bespoke final response letters
• Business Banking product experience is advantageous
• Knowledge of FCA and FOS regulations surrounding complaints
• Excellent communication and interpersonal skills with the ability to take and make calls to customers and internal stakeholders
• Experience of provide feedback and guidance when required about the complaints process
• Commitment to work at client's office in Bristol
• Ability to work independently as well as being able to work as a team
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates, you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future.

Interested in this Complaints Manager opportunity? Apply now.

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