Complaint Handler - Huntswood : Job Details

Huntswood is looking for Utilities Complaint Handlers with excellent complaint handling experience to join a growing project based in our Glasgow Office. As a complaint handler you will be investigating customer complaints and resolving them with solutions that suits the customer and the company. This will include complaints about service, bills, metering and appointments.

Start Date: January 2025

Day Rate: £155 - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this

Location: Glasgow City Centre - This is a office based role

Working hours: Monday to Friday, 9am to 5:30pm

What Huntswood can offer:

• A contract till end of Auguust 2025
• A chance to gain experience in a professional and challenging environment, working for well-known organisations
• The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future

What Huntswood is looking for:

• Experience investigating customer complaints
• Experience working for a Utilities company would be beneficial
• Commitment to work at our office in Central Glasgow
• Excellent communication and interpersonal skills
• Ability to work independently as well as being able to work as a team
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now!

'It's not just about what we do, but the way we do it. And it's our values that make us special.'

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.