Complaints Administrator - Reed : Job Details

Job Title: Temporary Full-Time Complaints Admin Team Member

Location: Norwich City Centre (Hybrid Working Available after training)

Start Date: January 8th, 2025.

Hours: 37 hours per week (Flexible start and finish times to be agreed prior to starting)

Duration: Temporary with prospects of extension.

About the Role: We are seeking a dedicated and proactive individual to join our Complaints Team. This full-time temporary role offers the potential for extension based on the progression of the booking. The position will commence on January 8th, 2025, with a 37-hour work week. Flexible start and finish times are available, and after an initial few weeks of training, hybrid working will be an option.

Key Responsibilities:

• Work effectively and holistically within the Complaints Team to resolve issues.
• Engage with clients to address and manage complaints.
• Ensure timely and satisfactory resolution of complaints.

Requirements:

• Strong communication and problem-solving skills.
• Ability to work both independently and as part of a team.
• Previous experience in a similar role is advantageous but training will be provided.

Additional Information:

• Parking is not available on-site.
• Office location: Norwich City Centre.
• Initial interviews will be conducted via Teams within the next two weeks to ensure a New Year start.

Please do apply if you feel you would be a suitable fit for this role.