Complaints Assistant - Hamilton Woods : Job Details

Complaints Assistant Temporary, 8 weeks+£17 Umbrella Kent

Hamilton Woods Associates are currently recruiting for a Complaints Assistant on a temporary basis, up to 8 weeks for an organisation to have the initial oversight of all feedback from customers through surveys, compliments and complaints.

Duties of the Complaints Assistant role will include, but is not limited to:

• Support complaint handlers by advising on decisions
• Monitor and manage the enquiries inbox
• Investigate and respond to complaints
• Deliver excellent customer service
• Ensure records are kept up to date

Essential Requirements for the Complaints Assistant:

• Previous customer service experience
• Organisational skills

To be considered for this exciting role, please contact Lucie Houston - Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.