Complaints Officer - Hays Specialist Recruitment Limited : Job Details

We are looking to recruit a Complaints Officer on behalf of our Social Housing client on a temporary basis for a minimum of 6 weeks, with hybrid working and hourly rates up to £19 per hour.

Your new role

• Dealing with stage 1 complaints, investigating and responding within required timescales, resolving as many as possible at the first point of contact.
• Logging disrepair claims from customers, contractors and third parties - ensuring case files are up-to-date and accurate
• Supporting stage 2 complaints by gathering evidence, investigating the complaint and assigning it to Senior Management where appropriate
• Sending acknowledgements, updates and relevant documents to customers with regard to their complaint
• Raising work orders in relation to disrepair claims

What you'll need to succeed

• Experience of working in a customer service, complaints or resolution role ideally within a social housing setting.
• Knowledge of the Housing Ombudsman Complaint Handling Code
• Strong problem-solving, negotiation, listening and communication skills
• Confident IT user
• Good time management skills with the ability to balance conflicting priorities & a busy workload

What you'll get in return

• Weekly pay
• Hourly rates up to £19ph
• Option to be paid PAYE or Umbrella
• Hybrid working
• Immediate starts

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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