Complanits Handler - NJR Recruitment : Job Details

Join a fast-growing insurance company and play a key role in delivering exceptional customer service!

We’re looking for a Complaints Handler to manage escalated customer complaints, investigate thoroughly, and resolve issues with efficiency and care. If you’re detail-oriented, solutions-focused, and thrive in a fast-paced environment, this is the opportunity for you.

The Complaints Handler Responsibilities:

• Record and manage complaints, ensuring timely resolutions.
• Investigate complaints thoroughly, liaising with internal teams and partners.
• Provide clear, well-crafted written responses and updates to customers.
• Ensure compliance with FCA regulations and internal policies.
• Collaborate with the Compliance Team on monitoring activities.

Our Ideal Complaints Handler:

• Previous experience in customer service within financial services; complaint handling experience is a big plus!
• Strong attention to detail, excellent communication skills, and a proactive work ethic.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Benefits of the Complaints Handler:

• Competitive salary and benefits package.
• Company pension contributions
• Health Insurance after passing probation
• Insurance Qualification support
• 26 days holiday which increases with length of service
• Free on-site gym facilities
• Discounts platform for local restaurants and more
• Central Manchester location with great transport links.

Ready to take the leap?

If you’re looking for an exciting opportunity as a Complaints Handler in Manchester within insurance, don’t delay and apply today!

For further information please contact one of our specialist consultants and quote job reference NJR15361