Complex Case Officer - Southwark Council : Job Details

What does a Complex Case Officer do at Southwark Council?

Are you a skilled advocate with a passion for supporting vulnerable residents? Do you thrive in complex situations and enjoy working collaboratively to make a meaningful difference? Southwark Council is looking for a dedicated Complex Case Officer to join our Housing Needs and Support team.

About the RoleAs a Complex Case Officer, you’ll work directly with Southwark’s most vulnerable residents, providing bespoke, person-centred support. Whether addressing poor mental health, substance use, financial crises, unsuitable housing, or anti-social behaviour, you’ll lead with empathy, advocacy, and expertise to help residents sustain their tenancies and improve their quality of life.

Your Key Responsibilities

• Provide tailored support and act as an advocate for residents with diverse, complex needs.
• Collaborate with internal teams and external partners, including Adult Social Care, police, health services, and third-sector organizations, to achieve positive outcomes.
• Conduct home visits, risk assessments, and case reviews, ensuring timely interventions and safeguarding practices.
• Address complaints of anti-social behaviour, domestic abuse, and breaches of tenancy agreements with sensitivity and effectiveness.
• Empower residents to navigate services, maximize income, and achieve stability in their housing.
• Represent Southwark Council at court when necessary and ensure compliance with all relevant legislation.

What We’re Looking ForWe’re seeking candidates who bring:

• Proven experience in tenancy management and advocacy within a local authority or similar framework.
• A strong track record of managing complex caseloads involving multi-agency collaboration.
• Knowledge of housing legislation, benefits systems, and safeguarding practices.
• Outstanding communication skills, with the ability to write reports, communicate diplomatically, and build relationships.
• A proactive, problem-solving mindset and a commitment to equity and inclusion.

About Southwark

Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.

The Complex Case team is a floating support services set within Southwark Council's Resident Services department. The team offers support for our most vulnerable residents who benefit from a multi-agency approach designed to support and empower them to live safely in their tenancies. A successful candidate for this role would manage a caseload of residents referred to us from our Resident Service Officers, Adult Social Care and other internal and external agencies. Each client in our service would have a support plan tailor made to suit their individual needs, and it is our role to bring in all of the agencies needed in order to resolve the period of crisis for which they were referred to us for. Being embedded within the housing department means that we are able to focus on their housing needs smartly and efficiently.

About You

Any successful candidate would need to be dedicated to Southwark’s Fairer Future principles when working within the Complex Case client group. With an excellent knowledge of tenancy management and the support services internal and external to the Council. A none judgemental, problem solving approach to working with our service users will be the key attribute being sought out for this role. As well as an ability to manage a challenging and diverse caseload.

A successful applicant to this post must demonstrate the ability to be able to advocate for both the Council and the resident and produce positive outcomes for both parties.

Recruitment timetable

Closing date: 23/02/2025

Interview: 18/03/2025

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans• Are currently in care, or have previously been in care• If you consider yourself to be disabled or if you have a long-term health condition

SWCINT

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Attachments

• Please Click Here For the Job Description and Person Specification