Compliance Manager - ACS Recruitment Solutions Ltd : Job Details

Compliance ManagerLocation: EdgbastonHours: Full time – Monday to Friday and office basedSalary: £30k - £45k DOEWe are delighted to confirm ACS is teaming up with a well established U.K firm that is currently expanding, and as a result, searching for an experienced compliance manager to support this process.In this role, you will collaborate closely with Managers at all levels and across all areas of the organisation. Offering a diverse range of responsibilities, this position is ideal for someone with a proactive and positive mindset who is eager to help foster and embed a strong risk-aware culture.Key Activities:Key Responsibilities and Tasks:

• Establish a standardised approach for delivering and documenting operational services to ensure effective management and governance of compliance across all offices.
• Ensure full compliance to AML regulations at all offices.
• Act as the primary contact for professional indemnity insurers, handling claims, maintaining records, and conducting investigations.
• Oversee safety management in alignment with established policies.
• Provide accurate, regular updates and reports on compliance status to the senior management team, and timely updates on non-compliance issues.
• Assist in managing escalated complaints with the Solicitors Regulation Authority (SRA) or Legal Ombudsman, serving as Liaison Officer during SRA inspections.
• Advise fee earners on professional conduct matters, including conflicts of interest and ethical considerations.
• Collaborate with Group Heads to identify areas of improvement, strengthen practices, and enhance the firm's risk profile.
• Deliver training sessions on risk-related topics while staying informed about updates to professional conduct rules.
• Conduct compliance audits for internal policies and contribute to developing risk management strategies.
• Maintain the Confidential Register of Interests and coordinate the Lexel accreditation process.
• Ensure letters and website changes comply with Law Society and SRA regulations.
• Monitor adherence to the Solicitors Code of Conduct and support due diligence processes for mergers and acquisitions.
• Train staff on revised policies and provide information.
• Conduct File Reviews.
• Assist staff with client files and address any queries
• Supervise and train the Risk and Complaints Manager and Risk and Complaints Officer.

Key Responsibilities and Tasks:

• 3+ years’ experience in a management compliance role within legal services
• Proven track record in developing and maintaining positive stakeholder relationships;
• Demonstrable experience in working to tight deadlines with high levels of accuracy;
• Demonstrable experience of current regulations and guidelines as set out by the Solicitors Regulation Authority, Information Commissioners Office and National Crime Agency
• Excellent communication and interpersonal skills
• Confident telephone manner and ability to build rapport;.
• demonstrated history of guiding a business towards adopting proactive risk and control management, enhancing operational quality and building operational resilience.