Compliance & Performance Manager - Anglian Water : Job Details

Circa £50k, salary dependent on skills & experience

Full time/37 hrs a week/permanent

Location: Hybrid - Peterborough office & work from Home with some travel across the Anglian Water region

Benefits: 26 days annual leave, double match pension (up to 6%), annual bonus, private healthcare

Anglian Water offers a flexible approach, this role provides you with hybrid working. Your base location will be in our Thorpe Wood House office in Peterborough, with occasional travel across the Anglian Water region.

Do you want to improve the safety of employees working around Hired plant?

If so this could be the opportunity for you!

The Plant Compliance and Performance Manager will lead, manage and continue the development of the Anglian Water managed service desk service and business wide offering. They will be responsible for ensuring company policies are implemented, monitored and audited, engaging in business improvement programmes and establishing and meeting customer needs.

The role is expected to be split between home, office (various AW & Suppliers) and operational site visits and will take responsibility for understanding the business demand and developing opportunities to expand the use of and service provided by the managed service desk. It is a key role for developing performance, whilst confirming the managed service desk added value to capital delivery and business goals.

What will you be doing?

• Be the face of MSD (Managed Service Desk) to users across all alliances, chairing regular engagement sessions to understand their problems and highlight areas for continuous improvement.

• Collaboratively develop ongoing performance management programme based on demand identified by Anglian Water and MSD users.

• Proactively manage supplier performance and where required, accountable for developing performance improvement plans.

• Ensure all Non-Conformance Reports ("NCRs") are reported and investigated, reporting findings, trends and remedies.

• Validate compliance with the KPIs and service levels.

• Improve the service offering through engaging with the supplier and other external bodies in order to identify new innovative solutions & technologies.

• Collaborate and champion our supply partners to maximise the usage of this service.

• Ownership of ongoing performance management programme

• Accountable for monthly review meetings with supplier/Anglian Water.

• Manage Early Warnings & Compensation Event in line with contract.

• Authorise consolidated application payments by central procurement team.

• Ensure company plant standards and policies are effectively implemented, monitored, and audited.

• Carry out site audit of owned and hired plant on Anglian Water sites.

As a valued employee you'll be entitled to:

• Competitive pension scheme - Anglian Water double-matches your contributions up to 6%

• Personal private health care

• Annual bonus scheme

• 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion

What does it take to be successful?

• Experience in building collaborative relationships with internal and external stakeholders

• Experience in change management (desirable)

• Knowledge of NEC based contracts (desirable)

• Ability to communicate both up and down within Anglian Water and partner organisations

• The ability to 'sell' the benefits of MSD to internal customers

• Previous experience in framework management

• Commercial acumen

• Strong communication, influencing negotiation skills

• Excellent stakeholder management and skills

• Good IT skills with knowledge Microsoft business packages incl. excel, word and PowerPoint

• Good attention to detail

• Ability to lead and facilitate win/win outcomes

• Driving Licence

Inclusion at Anglian Water:

Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network.

Closing date: 8 October 2024

Interview dates: Week Commencing 14th October

#loveeverydrop