Concierge/Client Host - 360 Talent London : Job Details

Concierge/Client HostBoutique Assistant – Reporting to Deputy Boutique Manager

Job Mission:As an Ambassador of the Maison, the Concierge/Client Host is responsible for welcoming clients, managing waiting times and queues, and ensuring a seamless client experience. They maintain the boutique environment, support Sales Associates during sales, and contribute to daily boutique operations.

Key Responsibilities:

1. Client Welcoming and Waiting Time Management

Welcoming:

• Uphold the Maison's image with a professional demeanor at all times.
• Deliver an exceptional client experience with courtesy and professionalism.
• Greet and welcome clients upon arrival.
• Thank clients upon departure.

Waiting Time Management:

• Use an app to manage waiting times effectively.
• Direct clients to waiting areas, ensuring they feel attended to.
• Share Maison stories and information, offering boutique discovery tours when requested.

Client Flow & Orientation:

• Address client inquiries and assess their needs.
• Direct clients to appropriate departments or representatives.
• Ensure smooth client flow within the boutique.

2. Sales Assistance

• Retrieve and return items for Sales Associates.
• Provide discreet support during sales.
• Coordinate between Sales Associates and Stock teams.
• Handle gift wrapping and manage the packaging area.
• Advise on fragrances and other objects.
• Accompany clients to the door upon departure.

3. Non-Value and Stockroom Management

• Order non-value goods and supplies for sales, stock, and hospitality activities.
• Organize the stockroom and optimize storage (non-value items only).
• Receive non-value deliveries and supplies.

4. Boutique Environment

• Maintain an impeccable boutique environment.
• Manage the music and olfactory atmosphere of the boutique.
• Ensure windows and counters are in perfect condition, including housekeeping.

5. Daily Boutique Operations

• Adhere to all group, Maison, and boutique policies, procedures, and guidelines.
• Participate in inventories, price labeling, and Visual Merchandising implementation.
• Assist with boutique opening and closing setups and breakdowns.

Skills & Requirements:

• Strong communication skills.
• Initiative and problem-solving abilities.
• Flexibility and availability.
• A strong team spirit and collaborative attitude.

OFFERING: 

• Paying from £12- £15  + holiday pay + pension contributions 
• Weekly or Monthly Pay Methods, with immediate start
• Opportunity to develop further and be considered for permanent opportunities

This role offers an exciting opportunity to represent the Maison, providing exceptional client service and contributing to the overall success of the boutique.

Group Video Interviews are being arranged immediately – please apply as soon as possible with your CV to be booked in.

360 Talent are a high end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.

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