Concierge - HCA Healthcare UK : Job Details

Job title: Concierge

The Harley Street Clinic, London

Full time, 37.5 hours per week

Shifts between 0730 and 2000 with weekends on rotation

Competitive + Benefits (pension, private health cover, flexible benefits and excellent career development)

We have an exciting opportunity for a Concierge to join our Front of House Team at The Harley Street Clinic. This role will play an important role in understanding the needs of all visitors to this site by providing relevant information at all times to always ensure that all visitors experience an exemplary service and successful journey.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

• Meet and greet all patients, visitors and consultants into the building
• Directing to correct areas
• Dealing with telephone calls
• Covering for reception when necessary

What you'll bring:

• Previous Concierge experience, ideally within a 5* setting
• Excellent communication skills
• Excellent Customer Service skills
• Good IT Skills

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Concierge, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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