Concierge - Michael Page Business Support : Job Details

This role requires an enthusiastic and professional Concierge to join the Hospitality & Leisure team, providing exceptional service in the Hospitality and Leisure department located in London.

Client Details

The company, operating in the Leisure, Travel & Tourism industry, is a globally recognised and Luxury hospitality chain. With over 5000 employees and branches in various major cities, it has established a reputation for its exceptional service and dedication to customer satisfaction. As a luxury 5-star hotel, they are dedicated to providing an exceptional level of service and creating unforgettable experiences for their guests

Description

• Providing exceptional service to guests by addressing their service needs and requests promptly.
• Ensuring all guest queries regarding the hotel and its facilities are correctly and politely answered.
• Maintaining a high standard of professional appearance and conduct within the role.
• Assisting guests with travel arrangements, restaurant bookings, and similar requests.
• Maintaining an in-depth knowledge of the local area to provide advice and recommendations.
• Fostering good relations with all guests through continuous customer interaction.
• Collaborating with the Hospitality & Leisure team to ensure a seamless guest experience.
• Adhering to all company policies, procedures, and standards.

Profile

A successful 'Concierge' should have:

• Proven experience in a similar role within the luxury hospitality industry.
• A strong commitment to providing exceptional customer service.
• Excellent communication skills.
• A thorough understanding of the Leisure, Travel & Tourism industry.
• Strong knowledge of the local area.
• Ability to work well within a team environment.
• Flexibility to work various shifts, including evenings and weekends.

Job Offer

• An estimated salary range of £35,000 - £40,000.
• A positive and collaborative company culture.
• Generous holiday leave.
• Exceptional training and career progression opportunities.
• A unique opportunity to work at a prestigious location in London.

Join our team and enhance your career in the Leisure, Travel & Tourism industry. We encourage all applicants who believe they could thrive as a Concierge in our dynamic environment to apply.