Connections Administrator - The Forward Trust : Job Details

Connections Administrator

Location: York

Salary: £21,840 - £24,628 per annum

As part of a ground-breaking and hugely transformational partnership with Mitie Care & Custody and People Plus, Forward have been successful in its bid to be a top table delivery partner in the operation of HMP Millsike, a brand-new Resettlement Prison situated on land opposite the existing HMP Full Sutton, currently in construction and due to open in April 2025.

This represents a chance for Forward to evolve our mission in a way that will be an integral part of a completely new way of delivering prisons within the prison system, and one that will be a huge reputational boost for our organisation, as the first to have a top table seat in our sector.

Forward Trust is a social justice charity that helps thousands of people to recover from addiction and mental health problems, leave behind crime, find jobs, homes, and a sense of belonging.

We campaign to change public attitudes and policy so that people, who are often written off by society, can access support that transforms lives. We are proud to be the UK's leading addiction recovery charity, improving public awareness and understanding, demonstrating the potential of people to recover and rebuild their lives.

We believe that anyone is capable of lasting change, as celebrated in our More Than My Past and Taking Action on Addiction campaigns. Forward Trust now have over 70 service delivery projects, with more than 20,000 clients per year supported by 700 staff and 150 volunteers. We are proud that around 30% of our workforce have lived experience of the issues we seek to address.

What you will be doing

Your role will be to support the service (outlined below) to deliver smooth, efficient and reliable services to a high standard by ensuring that all systems are updated with accurate data in a timely manner. Including but not limited to referrals, assessments, case notes, key dates and relevant allocated case worker. You will be mindful of all GDPR regulations and ensure that data is treated with the upmost confidentiality, stored in secure systems at all times.

You will assist in the collation and reporting of data for reporting purposes and will assist in ensuring programmes are timetabled into the regime.

In addition, you will be responsible for answering the general office telephone and dealing with enquiries as appropriate. Using own initiative when dealing with a range of subjects in a courteous and efficient manner, whether in person, writing or telephone, always taking client confidentiality into consideration. You will assist with filing and maintenance of administration records in an orderly and user-friendly system, co-ordinate and liaise all relevant communications between Head Office and the HMP Millsike Connections Team and co-ordinate attendance and communications, along with maintaining the programmes databases, in conjunction with the Connections Team.

What we are looking for

We are looking to fill 1.0 FTE Connections Administrator role. We welcome applicants who would like to work either full-time or part-time and where possible will work with you to accommodate flexible working patterns.

The Forward Trust's Connections Team at HMP Millsike will have responsibility for the administration to support the delivery of a core 'Connections' service including:

• Connections Visits

• Connections Family and Relationship Services

• Connections Health and Wellbeing and Substance Misuse Services

As the Administrator you will be adept at using multiple systems, able to work at a fast pace with excellent attention to detail. You will be responsible for providing comprehensive administration and ensuring data accuracy for the Connections Team.

You will be responsible for contributing and monitoring targets set by Forward Trust, HMP Millsike and the Ministry of Justice (commissioner). The Forward Trust Connections team will be integrated into the operational infrastructure of HMP Millsike, therefore co-operative working relationships with other prison functions and partner agencies is vital to this role. The purpose of this post is to ensure the smooth administration of the service, encompassing some secretarial duties, data entry collection and monitoring systems.

What we offer

• Training and development opportunities
• Flexible working
• Simply Health Cashback Scheme (Optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme (subject to criteria)
• Electric Car Scheme (subject to criteria)
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Pro-rata for part time employees)
• Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.

*We reserve the right to close this vacancy early