Contact Centre Advisor/Customer Service Advisor - Fully Remote - The Recruiters Room : Job Details

• 100% REMOTE WORKING WITH ALL EQUIPTMENT SUPPLIED

• START DATE OF 10TH FEBRUARY 2025

• £24,500 + BONUS

* WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY*

High-volume, telephone-based, Customer Service experience (B2C)

AND

Experience working in an FCA regulated environment

Our client is a very successful Mortgage lender, who have gone from strength to strength and nearly doubled in size over the last 4 years. They offer a different style to lending and want to give everyone the opportunity to own their own property.

As a result of their growth, they are seeking confident, empathetic and experienced Customer Service Agents to join them from 10th February 2025. (This is a fixed start date, with no negotiation).

The overall purpose of the role is to communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.

The successful applicant will come from a high-volume call centre background, within an FCA regulated environment. We are not considering candidates who don't have any B2C call centre experience.

SOME of their FANTASTIC benefits include:• FULLY REMOTE working with FULLY REMOTE training• All I.T equipment supplied• A yearly bonus• Frequent staff incentives which include high street vouchers• Annual awards• Employee assistance and welfare programme• Private healthcare• Subsidized gym memberships• PROGRESSION!

Please note: This role will require you to present for all training, which are various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial record checks so if anything with come back from these checks, please make us aware on your application.

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