Contact Centre Advisor - SRM RECRUITMENT LIMITED : Job Details

Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same?

This role is perfect for someone who enjoys speaking with customers, handling inbound and outbound calls, and building relationships while ensuring a seamless experience from start to finish.

What You’ll Be Doing:

• Managing inbound customer service calls and emails, ensuring queries are handled efficiently.
• Setting up new customer profiles, updating customer details and advising customers of new product ranges
• Contacting new customers who have enquired about the service to run throuh product options
• Handling customer queries professionally and in line with company procedures.
• Providing administrative support, including issuing customer documents and managing email communications.
• Maintaining strong relationships with key stakeholders, ensuring a high level of service.

What We’re Looking For:

• Proven experience in a customer service or sales role, ideally within a contact centre environment.
• A confident communicator who can identify opportunities to cross-sell and up-sell
• Ability to build rapport quickly and communicate effectively, both verbally and in writing.
• Strong problem-solving skills and a proactive approach to customer queries.
• Excellent attention to detail and ability to manage multiple tasks.

This vacancy is being advertised by SRM Recruitment - Welwyn Garden City office.

If you are interested in this role or looking for something similar, please contact our Senior Consultant Lizzie Burgess directly for a confidential discussion.

Our Welwyn Garden City team specialise in permanent, temporary & contract recruitment in Accountancy & Finance, Human Resources, Marketing & Creative, Office Support and Procurement & Supply Chain.