Contact Centre Agent - Crimestoppers : Job Details

An opportunity has arisen to join Crimestoppers. We are currently recruiting for Contact Centre Agents to join our team, working shifts over a 24/7 period.

Our Contact Centre Agents work a on a 4 on 4 off basis with repeating shifts of 07.00 - 19.00, 10:00 - 22:00, 14:00 - 00:00 and 21:00 - 07:00. These shift times are set and you must be able to commit to them all. 

At Crimestoppers we believe everyone has the right to feel safe from crime, wherever they live. Hundreds of thousands of people trust us each year with their crime information by calling in or using our untraceable online form.

Crimestoppers is a charity which gives people the power to speak up about crime targeting them, their communities and the most vulnerable people in society. Our reporting line and website gives the public the confidence and ability to pass on vital information in total anonymity. Every day approximately 1,800 people contact us about crimes including knives, drugs, child exploitation and fraud.

Our charity gives people the power to speak up and stop crime, 100% anonymous. Always.

Benefits of becoming our Contact Centre Agent:

• Generous holiday allowance
• 3 days paid volunteering leave
• Access to benefits platform CS Advantage & Tickets for Good
• Employee Assistance Programme - Wisdom
• 4% pension contributions, with salary exchange option
• Life insurance worth x2 your salary
• Learning & development pathways and opportunities
• Service length rewards at 2, 5 10, 15 years and beyond
• Annual social events
• Cycle loan scheme and travel loan scheme
• Free car-parking
• Free annual flu vaccination and eye test

About the role: 

As our Contact Centre Agent, you will ensure that information is passed from the public to the relevant agency accurately and securely, without any reference to the caller’s identity.

Main Responsibilities of the role:

• Record information from members of the public via the telephone or other relevant medium. Question the source where possible to ensure best information is received.
• Input the sanitised information onto the database before forwarding to the appropriate Intelligence unit or external agency, ensuring information complies with data protection and disclosure requirements.
• In the event of the Contact Centre receiving information regarded as time critical or a threat to life, contact Police Control rooms/Major Incident Rooms and have information noted/actioned for appropriate response.

The job description reflects the key accountabilities of the role, but these may vary from time to time according to the needs of the Charity, and you may be asked to undertake any task that is reasonable and in keeping with the nature of your role and your skills and experience

What we're looking for in our Contact Centre Agent:

We welcome those with experience from a variety of backgrounds for this role, whether it be retail, office roles or otherwise.

Ideally, you will live in the London Boroughs of Sutton or Croydon, or neighbouring areas

It is also essential that you have:

• good computer skills
• experience of working in an environment dealing with sensitive information
• experience of communicating well with others
• experience of working as part of a team

Contact Centre Agents must display honesty, integrity and reliability.

To apply, please submit your Covering Letter and CV in one document. In your covering letter please outline how you meet the specific skills, knowledge, experience, and qualifications required.

Applications close: Monday 10th January 2025

Interview dates: Provisionally set for the 21st and 22nd January 2025. Successful applicants will be notified after the shortlist process

No agencies please.

Reg.Charity 1108687